Postage FAQ

Outback HQ uses Australia Post bags, based on the weight and size of the items which include tracking with each dispatch. The postage total is calculated automatically in the cart section prior to confirming the order and a tracking number is sent to you after the item is posted.

Additional postage charges – Courier:

Some items within the “Store” will incur an additional postage fee, based on size, weight and destination.

The specific page will note that additional charges will apply, we will obtain a postage quote, contact and charge you the exact amount required (less our standard postage fees).

Postage refund:

Many items packaged together are eligible for a postage discount.

Outback HQ will refund the difference at the time of postage providing the difference is in excess of $10.

If you wish to apply for a postage discount, please make this known in the further instructions field at the time of checkout.

Postage Address:

Please ensure that all postage addresses are attended for delivery. Our courier will charge a re-delivery fee if the goods can not be delivered. This charge will be billed to you.


Yes, we do allow pickup. – Select this method at time of check out.

You will be notified when goods are ready for pickup, which depends upon availability. Please ensure you state that you want to pick up the goods in the Additional notes field.

Pickup address: Outback HQ, 1/640 Dorset Rd, Bayswater North, VIC, 3153


  • Outback HQ doesn’t always keep stock of custom parts on hand; there can be up to a 3 week wait on delivery. However, we will inform you of stock availability as soon as your order has been processed, usually within 2 working days of order.
  • Please read product descriptions and categories to ensure that you are purchasing parts to suit your van. Outback HQ is not responsible for incorrectly ordered goods.
  • If the product doesn’t match its description, isn’t fit for purpose or is incomplete; Outback HQ is bound by consumer law to replace or exchange the goods. However, if you have incorrectly ordered or have broken / damages the goods in a manner which exceeds reasonable use, Outback HQ doesn’t have to exchange or replace the goods. To claim warranty on goods, please return to Outback HQ, 1/640 Dorset Rd, Bayswater North 3153. Outback HQ isn’t liable for any postage costs incurred.
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